Real Engagement
Connect with your customers quickly and efficiency by centralized all your social media engagement
Real Engagement helps you respond to comments and query messages from all your social media channels in one single platform So you can deliver a superior customer experience and enhanced customer satisfaction for your brand.
Key Benefits
Real engagement helps you respond to comments and query messages from all your social media channels in one single platform.
Manage Social Engagement
Centralize your social media admin in single platform where you can track all activities.
Streamline Team Collaboration
Manage customer service teammore efficiency through saved replies.
Automated Workflows
Auto assign tasks to each team member based on expertise and responsibility.
Product Features
Single Platform
Connect all your social media accounts into one Single Platform
SLA Management
Set standard performance by indicating business hours and measurement of Service Level Agreement (SLA)
Auto Assignment
Assign task automatically with flexible conditions to support your organization.
Tracking Team Performance
Manage the performance of your team more effectively by flexible and personalised assignment to suit individual needs.
Ticket management
Helps you manage your team tasks effectively with effective task assignment. Track activity log, hiding of unwanted cases and support for Facebook management platform.
Smart Dashboard
Provide data visualisation with invaluable data on your team’s performance and give you instant insights and ideas on how to improve.
Chatbot Integration
Flow all conversation into one place by integrating your existing chatbot into our engagement platform.
